TERMS AND CONDITIONS – RETURN POLICY – LEGAL

LunaGrown Banner Terms and Conditions

 

TERMS AND CONDITIONS – RETURN POLICY

Copyright

Copyright © 2012 LunaGrown All Rights Reserved

No part of this website may be reproduced without LunaGrown’s express consent. Backlinks are allowed.

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by LunaGrown.

LunaGrown.com Terms & Conditions

LunaGrown.com reserves the right to modify or revise these terms and conditions at any time without prior notice. It is strongly encouraged that all customers read and review these terms when making purchases from LunaGrown.com to avoid any confusion or disputes.

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. We ship USPS Priority Mail. Shipping is Tracked and tracking numbers are provided by USPS. All shipments are insured.

Refund/Return Policy

LunaGrown wants you to have a tasteful experience with us and fond memories of your experience. We will do whatever we can to make things right and keep a smile on your face if a disappointment arises! Consumers should take into account the description of the jam flavor before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.

  • Remember, when you place an order with LunaGrown, you are purchasing a food item made in small-batch production.
  • We will gladly assist consumers in refunds or replacement if a package was damaged in shipment or spoiled upon arrival. Please remember our products are made in small-batches that may vary from season to season. Each batch might look and taste slightly different.
  • All return claims must be made within two days of receipt of package. An email with subject line “Refund or Replacement Request” should be sent to: service@lunagrown.com. In the body of your email, please include:
    • Your order number
    • Your name, address and telephone number
    • The name of the item or items you received damaged, or spoiled
    • The batch number of the product (left side of the label by the bar code)
    • The date your product was delivered.
  • In order to file a return claim for a product damaged in shipping or spoiled upon arrival, there must be proof of damage or spoilage. In order to expedite your claim, please take a photo of the product and attach it to your order return email.
  • LunaGrown wants you to have a tasteful experience with us and fond memories of your experience. So, we will do whatever we can to make things right and keep a smile on your face!
  • LunaGrown offers Replacement at no cost to the consumer. We do not accept items shipped back to us and will not request such. Most requests for replacement or refund are satisfied within 24 hours.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints

Any complaints about items or sellers may be sent to our support team:
Service@LunaGrown.com or (845) 459-Luna. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Seller is not responsible for improperly stored or used items. Seller is not responsible for allergic reactions or damages due to unconventional use of the product.

Privacy Policy:

LunaGrown.com is dedicated to the privacy and protection of its customer’s information.

By shopping and purchasing goods from LunaGrown.com, you agree to defend, indemnify and hold LunaGrown.com harmless from and against any and all claims, damages, costs and expenses, including any attorneys’ fees, arising from or related to your use of the site.

LunaGrown.com collects payments through Simplify Commerce to ensure security. Cookies are stored to track shopping cart information. Customer e-mail, shipping address, and any other information received at checkout is not shared with any other source. LunaGrown.com will only use this information to contact customers when necessary.

LunaGrown.com is not responsible for incorrect shipping information given during checkout. Contact LunaGrown.com immediately if any shipping information is incorrect on your order.

LunaGrown.com holds the security of the customer’s information at the highest priority. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Tax:

Taxes are applied in accordance with New York State Law.

Should any part of these terms and conditions be deemed as unenforceable or in opposition of the law, all the other terms and conditions will remain in place and will be enforced to the full extent of the law.

Web Security

Fraud Prevention:

LunaGrown.com utilizes Vantage Point to protect ourselves against buyer fraud. Vantage Point uses screen recording techniques and scripts not only to better understand and enhance customer service, but also as evidence in proving customer activity when placing orders. *No credit or banking information is collected.

Use of Cookies:

LunaGrown.com uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

For our full Cookie policy and description of types of cookies used on our site please read our policy here. LunaGrown Cookie Policy

Contact & Communication

Users contacting LunaGrown.com and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or inquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with the U.S. CAN-SPAM Act. All personal details relating to subscriptions are held securely and in accordance with the Fair Information Practice Principles. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

In compliance with the U.S. CAN-SPAM Act and the Fair Information Practice Principles subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

External Links

LunaGrown.com may contain links to other sites which do not have the same terms and conditions and/or privacy policies. It is strongly recommended that you read their terms and conditions before disclosing any personal information to them.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.